Participant

Question

Adobe XD (beta) Windows 10 Crashes Randomly

Forum|Forum|9 years ago
February 12, 2017
24 replies
13285 views

Ive been attempting to use Adobe XD for the past 3 days, unfortunately I keep getting random crashes which makes working impossible to due to constant loss of progress. I can perform every action without crash, nothing seems to trigger the crash. The crash comes with 3 Error level events seen in the Administrative Events (Event Viewer).

My GPU is up to date.

Windows is up to date(win 10 anniversary)

Reinstalled Adobe XD

Error 1 in order:

Faulting application name: Experience Design CC (Beta).exe, version: 0.6.14.2, time stamp: 0x5894f0b2

Faulting module name: twinapi.appcore.dll, version: 10.0.14393.206, time stamp: 0x57daca78

Exception code: 0xc000027b

Fault offset: 0x000000000006d1c4

Faulting process id: 0x1acc

Faulting application start time: 0x01d28542a1c65b2d

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.14.2_x64__adky2gkssdxte\Experience Design CC (Beta).exe

Faulting module path: C:\Windows\System32\twinapi.appcore.dll

Report Id: 1a79c10b-0360-4b1f-a0c4-dd3f1423eab9

Faulting package full name: Adobe.CC.XD_0.6.14.2_x64__adky2gkssdxte

Faulting package-relative application ID: App

Error 2:

The server App.AppX59c1yzvqzmbh0s8emz06z4y84aerrh1f.mca did not register with DCOM within the required timeout.

Error 3:

Activation of app Adobe.CC.XD_adky2gkssdxte!App failed with error: The app didn't start. See the Microsoft-Windows-TWinUI/Operational log for additional information.

The second and third doesnt appear each time adobexd crashes, but on atleast one of them those errors appeared at the exact same second as error 1 appeared.

This topic has been closed for replies.

Y

yucelm

Participant

Hello,

I have the exact same problem. The moment I launch the app and resize the artboard, it crashes. Sometimes I draw a shape and it would not show on the screen. I just updated the program (June 19) and it still gives me the same problem. Urgent help needed. Many thanks in advance.

BagglesZZZ

Participating Frequently

I'm getting Package "Adobe.CC.XD_6.0.12.6_x64__adky2gkssdxte+App was terminated because it took too long to suspend." frequently.

S

silvster27

Participating Frequently

Crashes for me. Every time I launch the app a new log in the adobe xd local app directory spits teh following out...

C:\Users\<<username>>\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\TempState\CSDK.log

-------- 29-11-17 18:56:16 start_UWP 17908 --------

UWP [3f34] 29-11-17 18:56:16 CRT CreativeSDKAppServiceConnection.cpp:227 CreativeSDK::CreativeSDKAppServiceConnection::waitForConnection Wait for App Service connection timedout.

UWP [3f34] 29-11-17 18:56:16 WRN CreativeSDKAppServiceConnection.cpp:496 CreativeSDK::CreativeSDKAppServiceConnection::sendCommandAsync::<lambda_3d496c8b5ab16293fc8a136bb5ba36ca>::operator () exception The text associated with this error code could not be found.

App Service connection could not be established.

UWP [3f34] 29-11-17 18:56:16 CRT CreativeSDKAppServiceConnection.cpp:532 CreativeSDK::CreativeSDKAppServiceConnection::sendCommandAsync::<lambda_961952f11af2a3708b340af9a0fc0019>::operator () Fatal exception when executing command 1

N

Nina_Ramos_Harrison

Adobe Employee

Hello @silvster27:

Sorry to hear your experiencing issues with Adobe XD. To help us better understand what is happening we need a bit more information. Please go to the following location and collect all log files:
C:\Users\(yourusername)\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\TempState

Send logs to xdissuereporting@adobe.com

Can you also include your system details? You can get these by navigating to Control Panel\System and Security\System.

Thanks for your help with investigating this issue.

Cheers!

Nina

S

silvster27

Participating Frequently

Here you go. I actually put this info in the original forum as well.

T

Thom Hayes

Inspiring

Not sure if this helps or not - but I've found that the only time it crashes for me now, is if I click the desktop preview button whilst it is still saving.

Obviously this is still an issue, but as a quick fix, perhaps Adobe could look into making it more obvious if the file is still saving - currently there is no visual aid (that I've seen?) that shows the saving progress.

elainecc

Community Manager

We currently do have a file save bar on our Windows platform; can you please confirm in the About box (hamburger > Help > About) what version of the app you're running?

-Elaine

A

Anonymous1090

Participant

My love for adobe keeps making me wait a little longer... Since February and after about 5 update (All updates since then actually). I still couldn't use this app (XD) on Windows 10.

Question is, why did Adobe use that unstable window universal app system to build XD? Even Figma used Electron and so do Microsoft for their text editor (VS Code). Even Microsoft will not use this Universal app whatever to build any serious application that belongs to them (Someone prove me wrong and send me one).

Simply put, you guys don't really want to compile XD for Windows. Ok if I am wrong, it is not too late to turn back. Not able to get one thing right for almost a year is bad for your reputation.

theonlytjn

Participant

5 months later and still crashes, I am lucky if the program opens once in 60 attempts, its a major issue as now I have so many client projects on there. I am now unable to open them it's really becoming a serious issue, feel like moving from Adobe all together now.

And yes I have updated, updated and updated but still, Adobe persist in not fixing what obviously looks like a WIDESPREAD issue across the whole Windows platform, was working perfectly until a February update

alexandrag18426519

Participant

Also keeps happening and quite frequently. Can this be made into a priority to get fixed? This is a major pitfall and overall user experience from using XD is not quite in par with the name.

I

IrinaM1

Community Manager

could you please send us crashlogs so we can see what is causing these crashes? Info how to enable crash logging on Windows is above, posted by Elaine and Letitia.

You can PM me directly

thanks!

nussie17804190

Participant

I'm a windows user and was happy to be able to stay because of XD.

Because of these crashes and annoying bugs, I'll be forced to join most of the world designers, to Mac and SKETCH. I cannot tolerate anymore even one crash while I'm working. I want this app to remain running forever just like Photoshop etc.

Project Manager: Make a one-day crash meeting with the entire dev team and nail down this crazy blocking issue, I promise you'll solve it in no time!!!

imu67910642

Participant

Hi

Link for crashdump:

CrashDumps.7z - Google Drive

Have one project which i open on Windows and Mac.

elainecc

Community Manager

Thanks! I've taken a look at the issue and have added it to an existing bug.

-Elaine

B

Baufestmx

Participant

Hello, is unposibility to my use the program, crash every time i want to use

+	System

-	Provider

[ Name]

Application Error

-

EventID

1000

[ Qualifiers]

0

Level

2

Task

100

Keywords

0x80000000000000

-	TimeCreated

[ SystemTime]

2017-04-20T00:46:34.133819500Z

EventRecordID

8475

Channel

Application

Computer

BFNB13365.baunet.local

Security

-	EventData

Experience Design CC (Beta).exe

0.6.24.10

58eb62f4

Windows.UI.Xaml.dll

10.0.14393.187

57cf9d04

c0000005

00000000002fdbf7

11d4

01d2b96f3881062e

C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.24.10_x64__adky2gkssdxte\Experience Design CC (Beta).exe

C:\Windows\System32\Windows.UI.Xaml.dll

ae0625b5-bf5b-4542-af12-3fd42b9bdaeb

Adobe.CC.XD_0.6.24.10_x64__adky2gkssdxte

App

A

Alexander Wong

Known Participant

I've attached 2 dmp files for Elaine. Hopefully the team can fix these crashes.

elainecc

Community Manager

I've received Alexander Wong's files - thanks for sending them! We're hunting down this issue now. If anyone else has additional logs, please do send them to me!

-Elaine