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davidm10232855
Participant
February 12, 2017
Question

Adobe XD (beta) Windows 10 Crashes Randomly

  • February 12, 2017
  • 24 replies
  • 13285 views

Ive been attempting to use Adobe XD for the past 3 days, unfortunately I keep getting random crashes which makes working impossible to due to constant loss of progress.  I can perform every action without crash, nothing seems to trigger the crash. The crash comes with 3 Error level events seen in the Administrative Events (Event Viewer).

My GPU is up to date.

Windows is up to date(win 10 anniversary)

Reinstalled Adobe XD

Error 1 in order:

Faulting application name: Experience Design CC (Beta).exe, version: 0.6.14.2, time stamp: 0x5894f0b2

Faulting module name: twinapi.appcore.dll, version: 10.0.14393.206, time stamp: 0x57daca78

Exception code: 0xc000027b

Fault offset: 0x000000000006d1c4

Faulting process id: 0x1acc

Faulting application start time: 0x01d28542a1c65b2d

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.14.2_x64__adky2gkssdxte\Experience Design CC (Beta).exe

Faulting module path: C:\Windows\System32\twinapi.appcore.dll

Report Id: 1a79c10b-0360-4b1f-a0c4-dd3f1423eab9

Faulting package full name: Adobe.CC.XD_0.6.14.2_x64__adky2gkssdxte

Faulting package-relative application ID: App

Error 2:

The server App.AppX59c1yzvqzmbh0s8emz06z4y84aerrh1f.mca did not register with DCOM within the required timeout.

Error 3:

Activation of app Adobe.CC.XD_adky2gkssdxte!App failed with error: The app didn't start. See the Microsoft-Windows-TWinUI/Operational log for additional information.

The second and third doesnt appear each time adobexd crashes, but on atleast one of them those errors appeared at the exact same second as error 1 appeared.

This topic has been closed for replies.

24 replies

Show previous replies
Peter Stasiak
Peter Stasiak
Participating Frequently
March 2, 2017

I'm experiencing the same problem. I have checked all things you had mentioned and no change. It seems to crash every time where I work with any graphic/image in the project. I have lost hours of work already...

    L
    Adobe Employee
    lavinia_palanciuc
    Adobe Employee
    February 20, 2017

    This seems to be a Windows problem. When looking in the logs I saw that you've had similar issues with Cortana on the 6th of February.

    Please right click on C:\Program Files and choose Properties -> Security; than check if All Application Packages group has Read, Read and Execute, List folder Contents rights on the mentioned folder. Then please check the same for C:\Windows folder.

    You may also try to uninstall XD, do a full Windows restart and install XD again from Creative Cloud.

    L
    Adobe Employee
    lavinia_palanciuc
    Adobe Employee
    February 16, 2017

    Hi David,

    Please try to delete local application cache. Go to:

    C:\Users\_your_user_name_\AppData\Local\Packages\Adobe.CC.XD_xxxxxx_\Local_Cache

    and try to delete its content.

    Thank you.

    Best regards,

    Lavinia

    D
    davidm10232855Author
    Participant
    February 19, 2017

    Unfortunately the folders content is already empty.

    T
    Adobe Employee
    tuhoarca
    Adobe Employee
    February 13, 2017

    Hi,

    Really sorry to hear about the crashes.

    Can you send us the information from the "Application and Services Logs"? You can access that by going to: Control panel -> Administrative tools -> Event viewer -> Applications and Service Logs -> Microsoft-Windows-TWinUI

    Thanks,

    Dan

    D
    davidm10232855Author
    Participant
    February 13, 2017

    How would I send you the file? does the forum have an attachment function or should I upload the file to a remote site and provide the link.

    T
    Adobe Employee
    tuhoarca
    Adobe Employee
    February 13, 2017

    Hi,

    You can either use a remote site and provide the link or as an alternative you can send me an email at "tuhoarca at adobe.com".

    Thanks,

    Dan

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