Adobe XD - Can't download plugins (disconnected from the internet)

I've seen multiple other posts since 2020 on this but I am still facing this issue and I can't seem to resolve it. 

1. I have an active internet connection

2. My files can be saved to Cloud 

3. Plugins cannot be installed nor updated - it throws an error (disconnected from the internet)

I've tried the following but no avail. It's been months now and I desperately need a fix!

1. logout/ login

2. Reinstall

3. Updated to latest version of XD

My system: Windows 10