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Serhii Hubernachuk
Serhii Hubernachuk
Inspiring
November 3, 2020
Question

Adobe XD can't open the Cloud File

  • November 3, 2020
  • 1 reply
  • 1012 views

So I have a bug, my XD can't open the file. It's stuck in loading it. And I can't close it, only by ending the task in the task manager. (screenshot attached).

 

At some point, it will open it eventually, but this bug occurs from time to time.

This topic has been closed for replies.

1 reply

italosan
Community Expert
italosanCommunity Expert
Community Expert
November 3, 2020

Hi, are we sorry that you are having trouble with Adobe XD? What version of the software are you using? Does this problem occur with all files saved in the cloud?

    Serhii Hubernachuk
    Serhii HubernachukAuthor
    Inspiring
    November 4, 2020

    I have auto update turned on, so the latest one.

    It could be with any file. I just had this bug with local file 10 min ago.

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    November 4, 2020

    Dose it happens with previous version? If no try to reinstall Adobe Xd or ACC Manager.

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