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Serhii Hubernachuk
Serhii Hubernachuk
Inspiring
Nov 3, 2020 9:45 AM UTC
Question

Adobe XD can't open the Cloud File

So I have a bug, my XD can't open the file. It's stuck in loading it. And I can't close it, only by ending the task in the task manager. (screenshot attached).

 

At some point, it will open it eventually, but this bug occurs from time to time.

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9 replies

italosan
Community Expert
italosanCommunity Expert
Community Expert
Nov 3, 2020 11:09 AM UTC

Hi, are we sorry that you are having trouble with Adobe XD? What version of the software are you using? Does this problem occur with all files saved in the cloud?

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    Serhii Hubernachuk
    Serhii HubernachukAuthor
    Inspiring
    Nov 4, 2020 1:29 PM UTC

    I have auto update turned on, so the latest one.

    It could be with any file. I just had this bug with local file 10 min ago.

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    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    Nov 4, 2020 3:34 PM UTC

    Dose it happens with previous version? If no try to reinstall Adobe Xd or ACC Manager.

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