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Participant
August 19, 2021
Question

Adobe XD Cancel free trial

  • August 19, 2021
  • 1 reply
  • 531 views

I want to cancel my XD free trial but am not given the option to cancel after following the instructions provided by Help. Unable to contact Adobe by phone (no number listed) or chat (down). 

To copy from another poster experiencing this issue:

The pages for canceling plan are useless in my case I don't have these options shown there. (So please do not send me links  https://helpx.adobe.com/manage-account/using/cancel-subscription.html or https://helpx.adobe.com/contact.html ).

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    1 reply

    Ares Hovhannesyan
    Community Expert
    Community Expert
    August 19, 2021

    Do you have any other trials active? Go to your Adobe ID find your active sessions and disable them, Hope this will help