Adobe XD cannot be opened because of a problem

Question

I installed the latest version of XD on my iMac and when I tried to open it I get a message saying '

Adobe XD cannot be opened because of a problem' I updated the OS (10.15.5) incase this was a problem and also tried to install earlier versions of XD but still get the same message. Can anyone help?

philipmitton1981 · Accepted Answer

Problem was resolved by uninstalling the CC Desktop program and then Reinstalled it. XD Worked fine after.

Rishabh_Tiwari · Answer

Hi Philip,

Sorry to hear about the trouble. I'd request if you can ensure that the Mac meets the minimum system requirement as per this article: https://helpx.adobe.com/xd/system-requirements.html#:~:text=To%20install%20and%20use%20Adobe,(v14393)%20or%20macOS%2010.11.

If it does meet the minimum system requirement, then we will need to isolate the root cause of the issue, so I'd request you to please try the steps below and let us know if it helps:

Please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check if it works there.
If that doesn't help, log in to the root account (https://support.apple.com/en-in/HT204012). Check if the application works there.

If nothing helps, I'd request you to please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share it with us.

Regards

Rishabh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.