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J
Jeremias5FC1
Participant
March 10, 2021
Answered

Adobe Xd cant connect to internet

  • March 10, 2021
  • 4 replies
  • 6922 views

I was working with my team in a cloud document like everyday when a message appeared telling my that xd as to close due to changes can not fusion and then that an erroro ocurred and that I am not connected to the internet.

The thing is that i am connected to the internet as I can surf with no problems but Xd does not let me open the files in the cloud nor work with my team as it thinks that I am not connected.

I need to fix this asap as I can´t work without xd.

 

Does anybody know how to fix this?

 

Regards,

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi there,

     

    Sorry to hear about the trouble. Please ensure that you have the latest version of XD which is 37.1. If you are already on the latest version, please try the steps shared below:

     

    1. Sign out of XD and Adobe CC Desktop app.
    2. Close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor.
    3. Sign back in on Adobe CC Desktop app and launch XD from there and check if you are able to open the file.

     

    Regards

    Rishabh

    4 replies

    D
    dhawalama
    Participant
    May 19, 2023

    The way I resolved this was by switching TimeZone on my local machine. I live in Melbourne Australia which is UTC+10, when I switch to the Time Zone of Guam, Port Moresby (UTC +10:00) XD connects to the internet and is able to open, reverting back reverts the error. Could be a bug in the Adobe XD reading system time zone ?? 

    The machine runs Windows 11, Adobe XD version 56.1.12.1 CC syn 6.5.024

    Rocket_Ross
    Rocket_Ross
    Participant
    March 13, 2023

    I just had Adobe help me with this issue - solve was deleting entries in the credential manager....see here https://helpx.adobe.com/in/xd/kb/cannot-verify-subscription-xd.html

     

     

      N
      Navneet5FE7
      Participant
      May 17, 2023

      only this method worked, Thanks

       

      D
      dan24581593k9zr
      Participant
      July 19, 2022

      I have same issue..

       

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        July 19, 2022

        Hi @dan24581593k9zr,

         

        Sorry to hear you're having trouble using Adobe XD. We would request you to please try the steps suggested in this post and let us know if that helps.

         

        We will try our best to help.

         

        Thanks,

        Harshika

        D
        dhawalama
        Participant
        December 14, 2022

        Hi Harshika,

         

        That link is dead??

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity ManagerCorrect answer
        Community Manager
        March 11, 2021

        Hi there,

         

        Sorry to hear about the trouble. Please ensure that you have the latest version of XD which is 37.1. If you are already on the latest version, please try the steps shared below:

         

        1. Sign out of XD and Adobe CC Desktop app.
        2. Close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor.
        3. Sign back in on Adobe CC Desktop app and launch XD from there and check if you are able to open the file.

         

        Regards

        Rishabh

        FAQi
        FAQi
        Participant
        June 15, 2022

        Does not solve the problem!

          FAQi
          FAQi
          Participant
          June 15, 2022

          I have the same issue.
          Where 1 file of the many we have and can open, only 1 file does not!
          Takes a long time to go through the 'connecting" process
          Results in "unable to open the file due to a problem connecting to cloud services, check connections...".
          HOW, when all my other files open up?

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