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Gristian
Participant
Feb 24, 2021 3:54 PM UTC
Question

Adobe XD CC 2021 v37.1.32 for Windows available?

Hi!
I tried to work on an XD file in the cloud with a Mac user, but it didn't work because we have different XD versions. Is Adobe XD CC 2021 v37.1.32 available for Windows 10? I can't update from Creative Cloud!?
Thanks for help / info!
Christian

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    5 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Feb 24, 2021 4:22 PM UTC

    Hi Christian,

     

    We are sorry to hear you are unable to work on XD. Would you mind checking if your system meets the minimum requirement to use XD: https://helpx.adobe.com/ie/xd/user-guide.html/ie/xd/system-requirements.ug.html? If yes, please try the steps mentioned in this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

     

    Let us know if that helps.

     

    Thanks,

    Harshika

     

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      GristianAuthor
      Participant
      Feb 25, 2021 12:54 PM UTC

      Hello Harshika,

       

      Thank you for your help!

      My system ticks all the boxes, checked all the steps in your recommended article. Everything okay. But the Creative Cloud app still shows version 36.2.32 of XD as the current version and no possibility to update.
      What else can I do?
      Thank you.

       

      Greetings,
      Christian

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      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Mar 5, 2021 6:07 AM UTC

      Sorry for the delay in response. If you are still experiencing the issue, I would suggest connecting with our assisted support team using our Contact us page and initiate a chat with them so that they can help you directly.

       

      Thanks,

      Harshika

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      Dan Rodney
      Community Expert
      Dan RodneyCommunity Expert
      Community Expert
      Feb 24, 2021 3:58 PM UTC

      Try quiting the Creative Cloud app (not just closing the window) and see if the update shows after that.

       

      If it's still not showing up, make sure you have the required version of Windows (you may need to update). XD requires Windows 10 (64-bit) - Version 1803 (build 10.0.17134) or later

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      Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
        GristianAuthor
        Participant
        Feb 25, 2021 12:56 PM UTC

        Thanks for your tips, Dan!

        I did what you recommended, but still no way to update.

         

        Regards,

        Christian

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