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charlesv56700396
charlesv56700396
Participant
May 15, 2018
Answered

Adobe XD CC Crashes on Launch

  • May 15, 2018
  • 1 reply
  • 1406 views

Hi,

After a recent update of Windows, Adobe XD won't start. I see the XD window for about one second before it crashes. I tried a clean install of CC using the Adobe cleaner software.

Anyone have the same issue?

thanks,

Charles

    This topic has been closed for replies.
    Correct answer d.lerman6

    Looks like you are running the Fall Creators Update, and that is a supported OS. Please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

    Meanwhile, I request you to ensure that your graphic drivers are up to date by visiting the manufacturer's site and checking for any pending updates.

    Thanks,

    Preran


    Hey,

    Update:

    Just received and installed a windows update - version 1803, build 17134.48.

    Now it seems that XD stopped crashing!

    Thanks anyways,

    Daniel.

    1 reply

    Preran
    Preran
    Legend
    May 15, 2018

    Hi Charles,

    Are you on the Beta version of Windows, or on an official update? Can you provide us with the version number? We are aware of Adobe XD crashing on a Beta version of Windows.

    Thanks,

    Preran

      d.lerman6
      d.lerman6
      Participant
      May 16, 2018

      Hi,

      Just installed Adobe XD on a Win10 64bit (yoga 910), no updates to windows since the installation, but XD crashes after 2 seconds or so after launching.

      Thanks ahead.

      Daniel

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