Skip to main content
D
daniely89473632
Participating Frequently
July 1, 2020
Answered

Adobe XD/CC keeps logging out and closing

  • July 1, 2020
  • 1 reply
  • 4389 views

For the past several days my Adobe XD application keeps prompting me to close the application about every 5 min's or less. I've been struggling to find a solution for this problem and unable to get any work done due to this issue.

 

 

This seems to have been a long-running issue. Is there an actual solution for this? I'm running the most current version of Adobe CC on mac Mojave.

 

This topic has been closed for replies.
Correct answer Atul_Saini

I looked at the following link: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#reset-hosts-file-manually and performed all the troubleshooting steps requested and I have found no issue on my side. I'm able to connect to all the links provided, my GlobalSign Root CA is as described and my hosts file does not contain any adobe information in it. It seems this post is for dealing with activation of products, so just to be clear I'm not trying to activate any products, I'm already using them and have been using them for well over a year or 2. Just making sure we understand that the issue I'm seeing happened after doing the latest updated for Adobe XD software and isn't a result of a new install. 


I understand the case, Daniely. As you have tried all the basic steps here, I would recommend you to get in touch with our support team for 1:1 assistance.

Please go to this link (https://helpx.adobe.com/support.html) and hit the chat button at the bottom right corner of the page. Please let me know in case you need further help to get in touch with the team. I'll try to help you at that front as well. 

 

Thanks,

Atul_Saini

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
July 1, 2020

Hi Daniel,

 

We're so sorry to hear about the trouble, we'll try our best to help you with this. We will need to isolate the root cause of the issue so could you please try the steps shared below and share your observation:

 

  1. Could you please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there.
  2. If that doesn't help, please log in to the root account (https://support.apple.com/en-in/HT204012). Check how the application works there.

 

Regards

Rishabh

    D
    daniely89473632Author
    Participating Frequently
    July 1, 2020

    Thanks for reaching out. I've been digging in to the issue and can provide more clarity. What is happening is I keep getting logged out of Adobe CC. I tried a couple of approaches to reproducing and from what I found:

    • Adobe CC itself does not log out when I do not open any Adobe Applications.
    • When I open Adobe XD, a couple minutes after being opened I see Adobe CC log out and get the dialog stating Adobe XD will be closed.

     

    I cannot access the root account because this is a work machine. 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices