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T
Tiago Urbano
Participant
October 13, 2021
Question

Adobe XD CC process is suspended. I don't know how to get it to work again.

  • October 13, 2021
  • 1 reply
  • 1285 views

I have tried getting it to work. I followed the instructions in the Microsoft website. I also followed everything on the adobe help website. It still does not work. I tried the following:

Adobe XD shows white screen after launch and crashes on Windows

Adobe XD launches into a white screen on Windows

Adobe XD Suspended - Microsoft Community

 

I tried LogCollector Tool already.
If anyone needs the filename, here it is: AdobeLogs_20211013_055242_154-win.zip

This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
October 20, 2021

Hi there,

 

Sorry to hear about the trouble. Please try the steps shared below:

 

  1. Sign out of XD & CC Desktop app.
  2. Close CoreSync and All Adobe related processes from the Task Manager/Activity Monitor.
  3. Reboot the machine.
  4. Sign back in on CC Desktop app and launch XD from there.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

T
Tiago UrbanoAuthor
Participant
October 21, 2021

Hi Rishabh!

Thanks for your answer, I follow these steps but not working yet.

 

Some times XD still open but no load the complete application, and sometimes the application opens and close instantly.

See the screenshot when the XD opens but not load.

 

Another thing that I did, was removed completely the Adobe CC, but when I install again, still not working.

 

Thanks in advance!

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