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Tiago Urbano
Participant
Oct 13, 2021 6:14 PM UTC
Question

Adobe XD CC process is suspended. I don't know how to get it to work again.

I have tried getting it to work. I followed the instructions in the Microsoft website. I also followed everything on the adobe help website. It still does not work. I tried the following:

Adobe XD shows white screen after launch and crashes on Windows

Adobe XD launches into a white screen on Windows

Adobe XD Suspended - Microsoft Community

 

I tried LogCollector Tool already.
If anyone needs the filename, here it is: AdobeLogs_20211013_055242_154-win.zip

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2 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Oct 20, 2021 6:47 PM UTC

Hi there,

 

Sorry to hear about the trouble. Please try the steps shared below:

 

  1. Sign out of XD & CC Desktop app.
  2. Close CoreSync and All Adobe related processes from the Task Manager/Activity Monitor.
  3. Reboot the machine.
  4. Sign back in on CC Desktop app and launch XD from there.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Tiago UrbanoAuthor
Participant
Oct 21, 2021 12:27 PM UTC

Hi Rishabh!

Thanks for your answer, I follow these steps but not working yet.

 

Some times XD still open but no load the complete application, and sometimes the application opens and close instantly.

See the screenshot when the XD opens but not load.

 

Another thing that I did, was removed completely the Adobe CC, but when I install again, still not working.

 

Thanks in advance!

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