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Participant
January 11, 2019
Answered

Adobe XD CC v14 does not work

  • January 11, 2019
  • 2 replies
  • 917 views

Hello to all!

Adobe XD CC v14 does not work for Windows 10 (build 1809).

Runs white screen. Then he closes himself. It's all.

    This topic has been closed for replies.
    Correct answer Doco4ka

    Today came the update through the Creative Cloud desktop app. XD started without problems.

    Recommendations:

    https://helpx.adobe.com/xd/kb/known-issues.html

    2 replies

    elainecc
    Participating Frequently
    January 11, 2019

    Can you please check to see which version of Creative Cloud Sync you have installed on your machine?

    1. Launch the Creative Cloud desktop app
    2. Click on the ... in the upper right hand corner
    3. Select Preferences
    4. Select the Creative Cloud tab
    5. Select the Files subtab
    6. Look for the "Creative Cloud Sync" version number

    Steps 4-5 are important.

    Thanks!

    Doco4kaAuthorCorrect answer
    Participant
    January 12, 2019

    Today came the update through the Creative Cloud desktop app. XD started without problems.

    Recommendations:

    https://helpx.adobe.com/xd/kb/known-issues.html

    David Alcala - Adobe
    Participating Frequently
    January 11, 2019

    Did XD work in the past on your machine?  Please try rebooting your computer and see if that solves the problem.

    Thanks,

    David

    Doco4kaAuthor
    Participant
    January 11, 2019

    XD version 13 worked well. After updating Windows to 1809 and XD to version 14, it stopped running.