Adobe XD CC won't open and crashes immediately

Question

Hi,I have been having some problems with Adobe XD since yesterday. After I click on the icon to open I get to see a blank white screen for about a second before it shuts down again. So far I have tried logging out of the Creative Cloud app and logging back in. I have tried reinstalling Adobe XD about 5 times, I restarted my computer a couple of times and just now I updated to the latest windows build. But nothing helped. This is my version of Windows: If I search for "Adobe XD" on my computer I find a lot of AppCrash logs, they are quite lengthy and I'm not sure if it's useful so I won't post them right away, but I can post them if needed. I noticed that this is a pretty recent problem for a lot of Adobe XD users but it seemed to be caused by a certain version of Windows that I don't have. I hope there is anyone who could help me find a way to make it work again. Also I'm open for suggestions for other alternative software as I really need to get started on a prototype now for a project.

Preran · Accepted Answer

Hi Pieterc,Thank you for the information. Please send me your Adobe ID, location,phone number, and the URL of this post over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation. It would be wonderful if you could upload your log files to a shared location such as CC, Dropbox, or Google Drive and share it along with the email.Thanks,Preran

MacMommy2020 · Answer

Hello all!I'm having issues with Adobe XD - after using the app for several years, suddenly it won't open. I'm on Mac OS. When I try to launch the app I get the following error message: Process:               Adobe XD [2912]Path:                  /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XDIdentifier:            com.adobe.xdVersion:               38.1.12.2 (38.1.12.2)Code Type:             X86-64 (Native)Parent Process:        ??? [1]Responsible:           Adobe XD [2912]User ID:               501 Date/Time:             2021-04-02 16:10:27.834 -0400OS Version:            macOS 11.2.3 (20D91)Report Version:        12Anonymous UUID:     Sleep/Wake UUID:        Time Awake Since Boot: 1400 secondsTime Since Wake:       430 seconds System Integrity Protection: enabled Crashed Thread:        0 Exception Type:        EXC_CRASH (SIGABRT)Exception Codes:       0x0000000000000000, 0x0000000000000000Exception Note:        EXC_CORPSE_NOTIFY Termination Reason:    DYLD, [0x5] Code Signature Plus a lot of other information....Can someone help me with this please?

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