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Iñigo26291771btx4
Participant
May 12, 2023
Question

Adobe XD chrases at launch in windows 11

  • May 12, 2023
  • 2 replies
  • 1224 views

I noticed that many users are reporting the same error, but despite following the steps provided in the answers, I have not been able to resolve the issue. Whenever I try to open Adobe XD, the window goes blank for a few seconds before closing automatically. If I try to reopen the application, a window prompting me to send a report appears. PLEASE, this app is essential for my work, and I cannot function without it.

 

THANK YOU

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2 replies

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
May 15, 2023

Hi @Iñigo26291771btx4 ,

 

We're so sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

I
Iñigo26291771btx4Author
Participant
May 16, 2023

Hi, @Rishabh_Tiwari

I had already followed those steps before posting the comment. However, I repeated them again, but the problem still persists.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 16, 2023

@Iñigo26291771btx4 

 

contact adobe support.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 12, 2023


uninstall xd including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
restart your computer

reinstall xd

 

 

 

===================================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

I
Iñigo26291771btx4Author
Participant
May 12, 2023

Thank you for your response. However, I have already taken those steps, and unfortunately, they did not work.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 12, 2023

did you explicitly choose to remove your preferences?  that is the key step.

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