Adobe XD closing

Forum|Forum|6 years ago
December 24, 2019
1 reply
593 views

When I open and begin working with Adobe XD, I will get a message to save due to the app attempting to close.

Hardware

Processor: Intel i5-3470 3.20 Ghz

RAM: 16 GB

Windows Specifications

Edition: Windows 10 Pro Insider Preview
Version: 2004
OS Build: 19536.100
Experience: Windows Feature Experience Pack 119.32900.0.0

Adobe XD

Information: Compatibility: Works on this computer (green check)
Version: 25.1.12

This topic has been closed for replies.

HARSHIKA_VERMA

Community Manager

Hi there,

We are sorry to hear you are having trouble using Adobe XD and thank you for sharing the details. We would like to know a few more details like-

Would you mind confirming if it's happening everytime you open XD?
Is it happening with all the files or with a specific file?
Have you tried signing out of XD and sign back in?

We will try our best to help.

Thanks,

Harshika

S

Steven-WalkerAuthor

Participant

Would you mind confirming if it's happening everytime you open XD?
- Yes, everytime
Is it happening with all the files or with a specific file?
- Any file, which are all XD extension.
Have you tried signing out of XD and sign back in?
- I've signed out, signed back in. Uninstalled and re-installed.

HARSHIKA_VERMA

Community Manager

Thank you for sharing the additional information. Would you mind confirming if you are working on an enterprise enviornment? We'd also request you to please try on a different network and let us know if that helps.

Thanks,

Harshika

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