Adobe XD Cloud Files Missing – Folders Not Visible in Creative Cloud

Question

Hi Adobe Team,I need help recovering my Adobe XD cloud files. I had two folders saved in Adobe Cloud Storage named “namrata” and “nikhil”. These folders contained my XD project files, related my office work.I last accessed them around 3–4 months ago, and now both folders are completely missing from:Creative Cloud web (assets.adobe.com/files)Creative Cloud Desktop appDeleted folder (assets.adobe.com/deleted)My cloud storage shows 724 MB used, so some data seems to still exist, but the folders do not appear anywhere. I did not delete them manually.Could you please check:If these folders were archived or auto-deleted from Creative CloudIf there are any recoverable versions from the server logsIf my Adobe Cloud sync may have been interrupted when Adobe XD was discontinuedThese files are important, and I would appreciate any help in recovering them.Thank you.

namrata_4120 · Answer

Hi Adobe Team,May I know the expected response time for this issue? I need access to my XD cloud files urgently, so it would help to understand when I can expect an update or solution.Thank you.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded