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Participant
August 31, 2020
Question

adobe xd crash

  • August 31, 2020
  • 2 replies
  • 189 views

I updated the Adobe XD app this morning and can't work on my projects now. It crashes every 5min.

I'm on Windows 10.

    This topic has been closed for replies.

    2 replies

    Rishabh_Tiwari
    Legend
    September 8, 2020

    Hi Fabio,

     

    We haven't heard from you for a while, would you mind confirming if XD is working fine or if you still need assistance.

     

    Regards

    Rishabh

    Rishabh_Tiwari
    Legend
    August 31, 2020

    Hi there,

     

    Sorry to hear about the trouble, we'll try our best to help you with it. Could you please share a few more details like:

     

    1. The version of XD and Windows 10 build.
    2. Is it crashing while performing a specific task or it's crashing randomly?
    3. Is it happening on a specific file or multiple files?
    4. Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards

    Rishabh