adobe xd crash

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Hello Everyone,

i have currently a problem with adobe xd and the problem is that i installed the program on my new laptop and i had to move old files from my old laptop in order to use it on the new laptop and when i try to open any of these files/designs on XD it crashes immediately and i tried updating and reseting and everything but it wont work + when i create a new file it would work but the old files wont

Any help would be useful !

Thanks in advance

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Rishabh_Tiwari

Legend

Hi there,

We're so sorry to hear about the trouble. Please share a few more details like:

The version of XD and OS.
Is it happening with only those specific files or with the files created on new computer?
Have you tried saving the file as a cloud file and then tried opening?

We're here to help, just need more information.

Regards

Rishabh

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R

RABE30D44Author

Participant

xd version is the latest version
os windows

With all the previous files, as for the new files that have been saved, they open without any problems. I am any old file that does not work only on the new device

Have you tried saving the file as a cloud file and then tried opening?
yes but the same problem

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