adobe xd crash many times, also i have lost my files on cloud, not able to recover.

Forum|Forum|5 years ago
November 3, 2020
2 replies
1266 views

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Participating Frequently

This is a problem Adobe can't solve, because after some time has passed since the update has released, and despite a lot of people report that, we are here, trying to figure out how can fix it.

HARSHIKA_VERMA

Community Manager

Hi All,

We are sorry for the frustration. We would request you to please update XD to 34.3 version and see if you're still experineicng the issue. If yes we would need your machine logs along with the OS and XD version so that they can check the root cause of the issue.

We would request you to please generate logs using the link provided in my previous post and share the logs link with us here so that we can attach it with the bug.

We are sorry for the inconvenience.

Thanks,

Harshika

italosan

Community Expert

Hi, go to the following address assets.adobe.com, log in with your Adobe ID and check if there are all your files saved in the cloud. Also, what version of the software are you using? Does this problem only occur with files in the cloud?