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Participant
June 28, 2020
Question

Adobe XD crash when i started the apps

  • June 28, 2020
  • 1 reply
  • 184 views

I just started my adobe xd, then it become crash when it load my recent projects

<?xml version="1.0" encoding="utf-8"?>
<crashReport clientVersion="1.1.2.0" applicationName="Adobe XD" applicationVersion="30.1.12.4" applicationBuild="12" sessionId="61b48998-e5e4-4fae-ae0e-a3c5efd90a3e">
<user guid="3164f03d-b2ce-439b-8d19-55053887c5e4" />
<system osVersion="10.0" osBuild="18362" osRevision="900" applicationLanguage="id" cpuCount="4" deviceFamily="Windows.Desktop" architecture="X64" deviceManufacturer="ASUSTeK COMPUTER INC." deviceModel="X456UR" />
<time year="2020" month="6" day="28" hour="23" minute="51" second="11" timeOffSet="420" timeZone="SE Asia Standard Time" />
<package architecture="X64" familyName="Adobe.CC.XD_adky2gkssdxte" fullName="Adobe.CC.XD_30.1.12.4_x64__adky2gkssdxte" name="Adobe.CC.XD" installedDate="6/23/2020 3:33:45 PM +07:00" publisher="CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US" publisherId="adky2gkssdxte" resourceId="" signatureKind="Enterprise" version="30.1.12.4" />
</crashReport>

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    1 reply

    Rishabh_Tiwari
    Legend
    July 1, 2020

    Hi there,

     

    Sorry to hear about the trouble. Could you please update XD to the latest version which is 30.2.12.3 and check if it still crashes. If it still crashes, please try the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/m-p/10602095?page=1#M16102

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh