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Matthew28666489js3y
Participant
March 22, 2023
Question

Adobe XD crash when I try to open an XD file

  • March 22, 2023
  • 2 replies
  • 670 views

Hi,

 

Everytime I try to open a file in adobe XD the whole app crashes (however i can open the app itself). I have attached the crash log. Does anyone know how to fix this?

 

Thanks.

 

Log:

 

Process: Adobe XD [1519]
Path: /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
Identifier: com.adobe.xd
Version: 56.1.12.1 (56.1.12.1)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

OS Version: macOS 13.2.1 (22D68)
Report Version: 12
Anonymous UUID: 9342B811-829F-71C2-0148-189100298253


Time Awake Since Boot: 630 seconds

System Integrity Protection: enabled

Crashed Thread: 10 UXP Application V8 Manager

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00000001942d87dc

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [1519]

    This topic has been closed for replies.

    2 replies

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    March 22, 2023

    Hi @Matthew28666489js3y ,

     

    We're so sorry to hear about the trouble. In addition to Kenneth's suggestions, you can refer to this similar discussion and let us know if this helps or if you need further assistance.

     

    Thanks

    Rishabh

    Chris W. Griffith
    Community Expert
    Chris W. GriffithCommunity Expert
    Community Expert
    March 23, 2023

    I would also try doing a "Save As…" and see if that cleans up something within the file. Another idea, would be to create a new document, put one item on it, and try the platform transfer. If that causes the issue, then you know it is XD having the problem and not the specific file.

    K
    Community Expert
    Kenneth KawamotoCommunity Expert
    Community Expert
    March 22, 2023

    Can you try renaming this folder: ~/Library/Application Support/Adobe/Adobe XD

    Then launch again?

      M
      Matthew28666489js3yAuthor
      Participant
      March 23, 2023

      Thanks for the reply.

       

      Unfortunately, I tried to rename the file but the problem still persists. I also tried a cleaner tool for XD, but that didnt seem to work either. This problem ony occured when I moved from windows (surface pro) to this mac - where I can still open the file on my windows laptop. Maybe it has something to do with this?

       

      Thanks.

      K
      Community Expert
      Kenneth KawamotoCommunity Expert
      Community Expert
      March 23, 2023

      Does this happen only with the specific file?

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