Participant

Answered

Adobe XD Crashed! I had saved my file, and when I reopened, it was not saved!

Forum|Forum|8 years ago
May 18, 2018
19 replies
15682 views

Hello,

3 hours of work GONE! I made sure to save my Adobe XD file before I went to export the artboards. When I Clicked on export artboards, the program crashed. I went to reopen my file, and NOTHING was saved. How can I recover the file? I know for a fact that I saved before choosing to export.

This topic has been closed for replies.

Correct answer radustavila

Hi guys,

Adobe XD 8.1 fixes this issue and is now live, please check the Apps section in the Adobe Creative Cloud (use "Check for App Updates" if you can't see the update yet).

Thanks,

Radu.

J

Julien Shin Schmitt

Participant

Hello, coming there to find ways, lost 6 hours of work made on Dec 10 2020. We are in a big rush with the company I am working for, and that is so frustrating! The preview link is still working on the Dec 10 2020 version, but the local file get revert to the Dec 08 2020 one. So we basically lost all the work made on Dec 10.

Z

Zefan5CCC

Participant

This problem seems to still be persisting. I am on the latest version as of this posting. XD crashed when I tried to quit, and I also lost a whole day's work. As with others I was saving regularly. However, I was using a local document... Not just a cloud issue it seems.

XD Version 33.1.12 - this has been a known bug since at least version 10?

T

Thomas5FD2

Participant

Same for me. I save my work every 10 min. No crash but when I come back the next morning, I lost a full day and a half of work. Not the first time. Not professional at all.

Rishabh_Tiwari

Legend

Hi Thomas,

We're so sorry to hear about the trouble. This is not usual, if it happens again, please try accessing the file from here: https://assets.adobe.com/cloud-documents

If the file does exist there with all the work, then possibly it's not synched in the app, so please try the steps shared below:

Sign out of XD and Adobe CC Desktop app.
Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again and let us know how it goes.

Regards

Rishabh

D

danniing

Participant

Keep loosing work in XD... patience is running out.

Preran

Legend

Apologize for your experience. Just to be sure, did you try solutions in this doc? https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html If you did, and you are still facing issues, please send me your Adobe ID, location and phone number over a private message along with the URL of this thread.

Thanks,

Preran

A

arjunt11804439

Participant

open Crashed XD file, press Ctrl+A all the hidden layers in artboard will visible

sarahn1393171

Participant

I have lost a full day of work, i dont know how to recover. PLEASE HELP!!!!!!

Tomal Alen

Participating Frequently

I lost 3 days work

Now the adobe xd cant recognize it's own file!

Can you recover my files

Harshika Verma

Community Manager

Hi AllenTomal,

We're sorry to hear that you're having trouble opening the XD file. We'd like to know if its a Cloud file or a local file? and is it happening with all the files or just one file?

Let us know if you face any issues with this.

Thanks,

Harshika

Tomal Alen

Participating Frequently

Here is the scenario.

The file was saved in my system (Windows 10). While working I experienced discontinuation of electricity. As a result, my pc faced a bad shutdown. I started my desktop again and tried to open the file but Adobe XD couldn't open the file saying the following message:

"There was an error opening the file ******.xd (Error code:86) This is not a valid XD document"

Hope this helps to troubleshoot. Let me know if any other information needed.

Thanks for replying.

floriviere

Participant

Hey, I just update XD this morning. When I open my project file with the recent projects list, it open with a 2 weeks older version... I saved my file every 10min so this is not a manual saving probleme. Is there a way to recover my project ? I think I will cry...

floriviere

Participant

Oh and I forgot to say that, my adobe creative cloud update crashed so I had to restart my computer !

RageshMailakkara

Participant

I am facing the same issue, my file got damaged after Adbobe XD crash. Looks like I have lost my 3 days of work. I can see my files in cloud but no option to download them. Someone please help.

M

MDoveDesign

Participant

Working on latest version, saved it last night (30 hours of work) opened it today to show someone. Computer crashed with the file open, file is nowhere to be found. Assuming it's related to this issue as nothing like this has ever happened before.

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