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5
52chevy
Participant
November 3, 2021
Question

Adobe XD crashes after opening a document

  • November 3, 2021
  • 2 replies
  • 403 views

I've been through the whole community searching for a way I can fix my Adobe XD. (Windows 11)

 

-Every time I Startup Adobe XD and decide to open a document new or old it takes 2 - 3 seconds before crashing without any error codes.

 

XD version (45.0.62)

Windows version (4.8 Windows 11 Home)

 

are there any solutions to this problem?

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    2 replies

    mayaw74535741
    mayaw74535741
    Participant
    October 11, 2022

    Me too

     

    5
    52chevyAuthor
    Participant
    November 3, 2021

    Log Name: Application
    Source: Application Error
    Date: 2021/11/03 12:26:12
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-3N3Q25U
    Description:
    Faulting application name: XD.exe, version: 45.0.62.17, time stamp: 0x0b147dbb
    Faulting module name: edgehtml.dll, version: 11.0.22000.282, time stamp: 0xb247607b
    Exception code: 0x88985004
    Fault offset: 0x0000000000657df7
    Faulting process id: 0x5a48
    Faulting application start time: 0x01d7d09d362d1e27
    Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_45.0.62.17_x64__adky2gkssdxte\XD.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\edgehtml.dll
    Report Id: 6aa5cab8-cf52-4514-89c9-4138f1c0aeb5
    Faulting package full name: Adobe.CC.XD_45.0.62.17_x64__adky2gkssdxte
    Faulting package-relative application ID: App

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