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A
ashishk31730417
Inspiring
July 26, 2021
Question

Adobe XD crashes after the latest update.

  • July 26, 2021
  • 3 replies
  • 1764 views

I tried all the solutions provided online, nothing works.

 

I wonder how can every release have some problem?

      This topic has been closed for replies.

      3 replies

      S
      skyper
      Participating Frequently
      August 4, 2021

      Same Problem here.. where can i upload logs?

      A
      ashishk31730417Author
      Inspiring
      August 4, 2021

      I got the below link in one of the replies. You can try this.

       

      Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

       

      S
      skyper
      Participating Frequently
      August 4, 2021

      AdobeLogs_20210804_080150_370-win.zip

      Y
      YAGO TORRES5EAE
      Participant
      August 3, 2021

      I have de same problem since last week. I tried all the solutions provided here, but the problem still going on, it's very frustrating. Help us, please.

      Y
      YAGO TORRES5EAE
      Participant
      August 10, 2021

      We pay the monthly fee and we can't get support to solve this problem. More than two weeks with this problem that disturbs the work too much. Please adobe, sort this out. @Rishabh_Tiwari 

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      July 26, 2021

      Hi Ashish,

       

      We're so sorry to hear about the trouble. Please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue. If it still crashes, please share a few more details like:

       

      1. The version of XD and OS.
      2. Is this happening on a specific file or multiple files? 
      3. Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

       

      Regards

      Rishabh

      A
      ashishk31730417Author
      Inspiring
      July 27, 2021

      Hello Rishabh,

       

      I tired the steps to uninstall XD and Re-installed it. Still the same problem exists.

      I have installed cclog collecter too. The log file is successfully uploaded there.

       

      Here are the additional details:

      1. The version of XD and OS. - 42.0.22, OS - win 10 enterprise. 64-bit
      2. It is happening on multiple files. In fact, whenever i try to open xd, the crash report popup window opens and closed automatically. It also closes the XD app. I am not able to open any file.
      3. I have installed cclog collecter too. The log file is successfully uploaded there.

       

      Please help me as it is critical to get started working on XD again.

      A
      ashishk31730417Author
      Inspiring
      July 27, 2021

      Can you please provide resolution as soon as possible?

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