Adobe XD crashes / closes on Monitor standby

7 replies
788 views
Translate

Hi Adobe team,
I am experiencing the following issue: XD closes / crashes on Monitor standby.
Here's the scenario:
There is a (local) file open, the displays turns off and as soon as it it on again, XD is closed without any notification/report.
I am using XD on Windows 10.

Crash on windows

This topic is closed to new replies. Start a new post to keep the conversation going.

italosan

Community Expert

Hi, what version of Adobe XD are you using? Could you give me more details about the features of your computer?

Translate

D

defaulthaob9uhcxo6gAuthor

Participant

Hi italosan,
I am honestly only starting with XD and working on my first XD projects.
Though, I didn't experience such behavior with any other tool of the Adobe CC suite.
The XD version is the Most current 42.0.22.
The machine is a Win 10 (latest update); i7 CPU 16GB RAM (if that's what you meant with features).

Translate

italosan

Community Expert

Hi, thanks for your reply. Yes, they mean all the technical specifications of your computer. It would appear to be a video card problem. have you checked if there are any updated drivers for the video card?

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.