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Participant
July 19, 2021
Question

Adobe XD crashes every time someone joins the cloud file (XD 41)

  • July 19, 2021
  • 1 reply
  • 527 views

Adobe XD consistently crashing everytime more than 1 user tries to enter same XD cloud file.

When a user joins the cloud file, the other user that has already been joining that file will be kicked out, and the loop continues, although the co-editing feature is already turned on.

This bug really frustrates us, since it prevents the team to utilize the co-editing feature.

 

Any ideas??

This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Community Manager
Community Manager
July 19, 2021

Hi there,

 

We're so sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD and OS.
  2. Is this happening with a specific file or multiple files?
  3. Are all the collaborators on the latest version of XD?
  4. Please make a note of the time stamp when this happened and share the time stamp and the system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

 

Note: Please add the logs to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

 

Regards

Rishabh

Participant
August 6, 2021

Hi Rishabh, thank you for the response.

 

1. Adobe XD version: 42.1.22, OS: Windows 10

2. The error happens with specific file

3. All the collaborators are on the latest adobe XD version.

4. I have sent you the time stamp and system log as you've requested through DM.

 

Looking forward to the solution and thank you!

Rishabh_Tiwari
Community Manager
Community Manager
August 24, 2021

I am so sorry for the delay in response. Please update XD to the latest version which is 43.0 and let us know if this helps or if you need any further assistance.