Adobe XD crashes every time someone joins the cloud file (XD 41)

Forum|Forum|4 years ago
July 19, 2021
1 reply
527 views

Adobe XD consistently crashing everytime more than 1 user tries to enter same XD cloud file.

When a user joins the cloud file, the other user that has already been joining that file will be kicked out, and the loop continues, although the co-editing feature is already turned on.

This bug really frustrates us, since it prevents the team to utilize the co-editing feature.

Any ideas??

XD-bug.zip

This topic has been closed for replies.

Rishabh_Tiwari

Community Manager

Hi there,

We're so sorry to hear about the trouble. Please share a few more details like:

The version of XD and OS.
Is this happening with a specific file or multiple files?
Are all the collaborators on the latest version of XD?
Please make a note of the time stamp when this happened and share the time stamp and the system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Note: Please add the logs to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

Regards

Rishabh

A

Andika BanuragaAuthor

Participant

Hi Rishabh, thank you for the response.

1. Adobe XD version: 42.1.22, OS: Windows 10

2. The error happens with specific file

3. All the collaborators are on the latest adobe XD version.

4. I have sent you the time stamp and system log as you've requested through DM.

Looking forward to the solution and thank you!

Rishabh_Tiwari

Community Manager

I am so sorry for the delay in response. Please update XD to the latest version which is 43.0 and let us know if this helps or if you need any further assistance.

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