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bushrak11726635
bushrak11726635
Participating Frequently
May 8, 2022
Answered

Adobe XD crashes on launch and shows logo screen only.

  • May 8, 2022
  • 3 replies
  • 699 views

Adobe XD crashes on launch and shows logo screen only. It's been many days since this issue is coming. The blank screen is normal in XD now. Please resolve this issue.

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi @bushrak11726635,

     

    Could you please share the requested logs and crash dumps with me over a private message so that we can escalate the issue and investigate further?

     

    We will try our best to help.

     

    Thanks,

    Harshika

    3 replies

    A
    Archimedes32692475ykeg
    Participant
    November 13, 2023

    I fixed it by doing the following:

    1. Launch Windows Settings
    2. Go to Apps
    3. Then Installed Apps
    4. Search for XD
    5. Click on the ... and choose Advanced Options
    6. Press the Reset button (you can try Repair first if you want, but that didn't work for me)
    7. XD should now start up from the Start Menu (it still won't launch from not Creative Cloud)
      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      June 28, 2022

      Hi @bushrak11726635,

       

      We would like to follow up on your issue. Are you able to open XD now? Please feel free to update the discussion if you need further assistance from us.

       

      We would be happy to help.

       

      Thanks,

      Harshika

      bushrak11726635
      bushrak11726635Author
      Participating Frequently
      June 28, 2022

      I am still facing this issue.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity ManagerCorrect answer
      Community Manager
      July 7, 2022

      Hi @bushrak11726635,

       

      Could you please share the requested logs and crash dumps with me over a private message so that we can escalate the issue and investigate further?

       

      We will try our best to help.

       

      Thanks,

      Harshika

      J
      Community Manager
      Jyoti Ranjan BeheraCommunity Manager
      Community Manager
      May 9, 2022

      Hi bushrak,

       

      We're sorry for your inconvenience. We want to inform you that it's a known bug, and the team is investigating the issue.

      We will request you, please try the steps suggested in this article, and if that doesn't help, please continue to generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me. over a private message so that we can attach it to the bug for further investigation.

       

      We will update this post as soon as we hear back from the team.

       

      We appreciate your patience.

       

      Thanks,

      Jyoti Ranjan Behera

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