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Shahriar Khan
Shahriar Khan
Participant
February 16, 2023
Question

Adobe XD Crashes on Launch with white screen on Windows 10

  • February 16, 2023
  • 1 reply
  • 556 views

I am a free user of adobe xd. Recently I've encountered a problem opening adobe xd from my computer. A white screen pops up and then XD quit. I saw an update in the adobe creative cloud app. Thought updating it might solve the problem but no solution. I couldn't update the app because there is no update button now. It's either Try or Buy Now option. I uninstalled it and thought to reinstall it again. but now I can't even install it. Once I press try button, It says "Your country doesn't support this purchase". 

 

Is Adobe XD no longer free? Must we have to buy it from now on to use it? Encountered problem version is 56.112. My Machine is windows 10 64bit. There is no windows update pending or required except for updating to windows 11 which I am not intending to go to. Please give me a solution. Thanks

 

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    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    February 16, 2023

    Hi @Shahriar Khan ,

     

    I apologize for the inconvenience you are experiencing with Adobe XD. To answer your question, the Adobe XD starter plan remains available for people learning UI/UX design with limited needs to share or collaborate with others, please check this discussion. You can continue using XD Starter by launching XD manually (from the Windows Start menu or macOS Dock/Launchpad). 

    Try launching Adobe XD from Windows Explorer instead of the Creative Cloud app. If the issue persists, you can try the suggestions shared by Adobe experts in the Adobe XD community forum: https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-crashes-white-screen-on-launch-on-windows-10-machine/td-p/10602095

    The forum post contains several troubleshooting steps that might help fix the issue, including updating your graphics drivers, disabling antivirus software, and performing a clean reinstall of Adobe XD.

    I hope this helps you to resolve the issue. Please let me know if you have any further questions or concerns.

     

    Thanks

    Rishabh

    Shahriar Khan
    Shahriar KhanAuthor
    Participant
    February 19, 2023

    I've tried all possible ways that are mentioned by experts. But no solutions. Once i tried the clean reinstall, Now i can't install it again. Once i press "Try" Button, it says, my location is not supported to do the purchase. I Switched to another account just to make sure if it works, Now i am seeing 3 options to install adobe xd. Individuals, Students and teachers, and last, teams and business. Selecting any of them redirects me to my credit card info. There is no starter plan or anything here. How can i install adobe xd again with free limited access?

     

    My GPU driver is updated

    My Windows is updated. 

    My Creative cloud app is updated. 

    Everything is fixed now. How can i install adobe xd?

     

    Please, it would be really appreciated if you can help me to install again adobe xd on my computer. Thanks

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    February 24, 2023

    Sorry for the delay in response. Would you mind sharing your Adobe ID & your country through DM. I'll try my best to assist you with this. You can DM me by clicking on my name.

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