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David Alcala - Adobe
David Alcala - AdobeCorrect answer
Participating Frequently
Dec 13, 2017 6:33 PM UTC

There is a known issue with Windows 10 RS3 v1709 and certain NVIDIA drivers where XD crashes when performing actions that change canvas size.  Actions include:

* Resizing the XD window by dragging the app edges, or performing maximize or restore.

* Going into Prototype mode.

* Toggling the Assets panel or Layers panel on and off.

Workaround:

Please download & install the latest video drivers for your machine from www.nvidia.com/Download/index.aspx

Please let us know if this solves the problem or not.

Thanks,

David

View reply

21 replies

baldeanmihai
Participating Frequently
Jun 19, 2020 9:45 AM UTC

I have the same problem for years! I tried everything but it is still crashing. After this new update is even worse! I/m basically paying for something I cannot use!

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a033150
Participant
May 29, 2020 2:09 PM UTC

same problem 

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kalamun
kalamun
Participating Frequently
Sep 19, 2019 8:53 AM UTC

Same problem, no fix yet.

(why this thread has been marked as "Solved"?)

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kalamun
kalamun
Participating Frequently
Dec 2, 2019 8:12 AM UTC

Last release of Adobe CC do not support Quadro 2000 anymore.

I bought a new graphic card.

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kalamun
kalamun
Participating Frequently
Dec 2, 2019 10:16 PM UTC

FIY, now than I have a GeForce RTX 2080 Super, XD is still crashing.

Dear Adobe this time I'll not renew my CC subscription. It's not worth it.

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millal65272872
Participant
May 6, 2019 7:01 PM UTC

I'm facing the same problem. how can we fix it?!

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balkovsky
balkovsky
Known Participant
May 7, 2019 10:07 AM UTC

Return to older driver fo Quatro 2000 solved the problem.

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miesve_siemens
miesve_siemens
Participant
Jan 15, 2019 9:38 AM UTC

I have the same problem. And I have the newest Drivers for my NVIDIA card... There is any solution here??

thanks

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    petiar28259836
    Participant
    Aug 17, 2018 4:19 PM UTC

    How long will it take to fix this known issue? Almost a year has past already and I still can't use XD and yes I have already tried all suggested fixes!

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    David Alcala - Adobe
    David Alcala - AdobeCorrect answer
    Participating Frequently
    Dec 13, 2017 6:33 PM UTC

    There is a known issue with Windows 10 RS3 v1709 and certain NVIDIA drivers where XD crashes when performing actions that change canvas size.  Actions include:

    * Resizing the XD window by dragging the app edges, or performing maximize or restore.

    * Going into Prototype mode.

    * Toggling the Assets panel or Layers panel on and off.

    Workaround:

    Please download & install the latest video drivers for your machine from www.nvidia.com/Download/index.aspx

    Please let us know if this solves the problem or not.

    Thanks,

    David

    Translate
      mrodriguezB
      mrodriguezB
      Participant
      Feb 6, 2018 3:43 PM UTC

      Same problem here. Windows 10 1709, nvidia card.

      Updated drivers, reinstalled app... but no solution yet. This is happening since Falls Crators update.

      Working under this circumstances has become impossible.

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        drlrdsen
        drlrdsenAuthor
        Participant
        Apr 6, 2018 8:22 AM UTC

        i too have the problem as manur72632258 describes, even after updating drivers etc

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