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Sandman20104159
Sandman20104159
Participating Frequently
February 15, 2023
Question

Adobe XD Crashes on Windows 10 22h2 with Iris Xe Graphics Card

  • February 15, 2023
  • 1 reply
  • 1251 views

hey all, just installed fresh SOE windows 10 22h2 and and adobe creative clouds all up to date and installed XD and when i click to open it, it just staright up closes. i got the log collector but theres nothing really in there that stands out. my laptop runs a Iris® Xe Graphics card and my old laptop runs Intel UHD graphics 620, so i updated both to the latest of everything and my new laptop still closes but my old one opens up fine. 

 

is there a graphics card an issue?

 

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1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
February 15, 2023

Hi @Sandman20104159 ,

 

I'm sorry you're having trouble opening Adobe XD on your new Windows computer. It's frustrating when you've just installed a fresh OS and updated all your software, only to find that one of your essential applications won't launch. Would you mind trying the steps shared here and let us know if this helps or if you need further assistance?

 

Regards

Rishabh

    Sandman20104159
    Sandman20104159Author
    Participating Frequently
    February 15, 2023

    hi 

     

    did all that, latest drivers from Intel, cleared temp, set permissions on files and windows updates were already up to date. and still will not load. 

    Sandman20104159
    Sandman20104159Author
    Participating Frequently
    February 15, 2023

    also how can i get logfiles about why or how XD is crashing? i have already uploaded the log collector but couldnt find any details.

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