Adobe XD crashes when opening a file in Windows 10

Question

Hi,

Anyone with the same issues as mine, need your help on how to resolve such issue. I am trying to open a file both locally from computer and cloud but Adobe XD always crashes without any error logs. I tried below:

- uninstall and reinstall Adobe XD

- update graphic card drivers

- update Adobe XD and Adobe Creative Cloud

- cleared temp files

- cleared cache files

but still same issue. Please help.

AdobeLogs_20210612_120534_235-win.zip

Thanks

Pawiks · Answer

Oh by the way, I have followed each and every step on below link but still XD crashes when I try to open a new file from my computer or from the cloud. Even starting a new project it crashes. Any help!

https://helpx.adobe.com/ca/xd/kb/xd-crashes-when-launched-on-Windows.html?fbclid=IwAR1icmYxJbj46ijzCHK2VUPcvHdXnb2snEqDufhYQei0dSkfQVsbCrO3clY

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