Adobe XD crashes when opening each file project

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As the title implies, I'm trying to facing this big issue who blocks me to continuing to work.

After I've tried these "solutions" without solve it:

- Disinstalling Adobe XD & reinstalling the last version

- The solutions reported there: Adobe XD launches into a white screen on Windows 10

- Throught steps provided by the Adobe Creative Cloud Cleaner Tool

I ran out of solutions.

My specs:

- Windows 10 64bit

- Adobe XD vers. 34.2.12.2

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R

Robert_Franckowiak

Participant

Same problem here, I was trying every proposed solution and I still cant open any file with XD. I was so frustrated that I moved entire project to Figma.

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Rishabh_Tiwari

Legend

Hi there,

Sorry to hear about the trouble. Could you please share a few more details like:

Is this happening with a specific file or multiple files?
Is this happening with files saved locally or cloud or both?
Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

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Ambra5E71Author

Participating Frequently

Crashing happens with multiple files, local only.

I'm not working with projects from Cloud, so I have to check if the trouble is related also with Cloud files.

I've uploaded the log file following the Guide provided by yours, file's name:

AdobeLogs_20201104_080315_345-win.zip

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