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Ambra5E71
Ambra5E71
Participating Frequently
November 3, 2020
Question

Adobe XD crashes when opening each file project

  • November 3, 2020
  • 2 replies
  • 1320 views

As the title implies, I'm trying to facing this big issue who blocks me to continuing to work.

 

After I've tried these "solutions" without solve it:

- Disinstalling Adobe XD & reinstalling the last version

- The solutions reported there: Adobe XD launches into a white screen on Windows 10

- Throught steps provided by the Adobe Creative Cloud Cleaner Tool

I ran out of solutions.

 

My specs:

- Windows 10 64bit

- Adobe XD vers. 34.2.12.2

    This topic has been closed for replies.

    2 replies

    R
    Robert_Franckowiak
    Participant
    July 8, 2021

    Same problem here, I was trying every proposed solution and I still cant open any file with XD. I was so frustrated that I moved entire project to Figma.

     

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    November 3, 2020

    Hi there,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. Is this happening with a specific file or multiple files?
    2. Is this happening with files saved locally or cloud or both?
    3. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards

    Rishabh

    Ambra5E71
    Ambra5E71Author
    Participating Frequently
    November 4, 2020

    Crashing happens with multiple files, local only. 

    I'm not working with projects from Cloud, so I have to check if the trouble is related also with Cloud files.

     

    I've uploaded the log file following the Guide provided by yours, file's name:

    AdobeLogs_20201104_080315_345-win.zip

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