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Ambra5E71
Ambra5E71
Participating Frequently
November 3, 2020
Question

Adobe XD crashes when opening each file project

  • November 3, 2020
  • 2 replies
  • 1320 views

As the title implies, I'm trying to facing this big issue who blocks me to continuing to work.

 

After I've tried these "solutions" without solve it:

- Disinstalling Adobe XD & reinstalling the last version

- The solutions reported there: Adobe XD launches into a white screen on Windows 10

- Throught steps provided by the Adobe Creative Cloud Cleaner Tool

I ran out of solutions.

 

My specs:

- Windows 10 64bit

- Adobe XD vers. 34.2.12.2

    This topic has been closed for replies.

    2 replies

    R
    Robert_Franckowiak
    Participant
    July 8, 2021

    Same problem here, I was trying every proposed solution and I still cant open any file with XD. I was so frustrated that I moved entire project to Figma.

     

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    November 3, 2020

    Hi there,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. Is this happening with a specific file or multiple files?
    2. Is this happening with files saved locally or cloud or both?
    3. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards

    Rishabh

    Ambra5E71
    Ambra5E71Author
    Participating Frequently
    November 4, 2020

    Tested even with Cloud files, crashing happens anyway.

    Ambra5E71
    Ambra5E71Author
    Participating Frequently
    November 4, 2020

    As I can see, there is still no solution and Adobe support continues to ask for logs and files, like they did here two weeks ago. I could not wait any longer and now am recreating our design system from scratch to use in new designs, while old ones will be "read only" from now on.


    Yes, I saw. They usually reply with the same format, then disappear.

    But it's so stressful seeing companies like Adobe releasing crap updates without testing for avoiding these situations.

     

    People who pay a high price for a product that doesn't work.

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