Adobe XD crashes when trying to zoom in on file with large design libraries.

Question

Hi all,

As the title reads I am working on a collaborative document with a large design library. I can open said document and scroll left/right and up/down with no issue, however the instant I attempt to zoom (or perform a few other operations such as saving) the window freezes and a have to force quit the program.

The file worked fine for me up until a few days ago and I don't have any similar issues when I am working on a new file.

I have tried to restart my laptop, uninstall Adobe XD then reinstall, uninstall both Creative Cloud and XD and then reinstall both, as well as update any outdated drivers. Any assistance in trouble shooting this issue would be great!

Thanks

Mariia Novikova · Accepted Answer

File: AdobeLogs_20201029_064128_659-win.zip

Hi,

Were you able to free up the memory and check if the problem is gone?
On our side we have added performance improvements, that will be available in the upcoming XD releases.

Thank you,
Mariia

Mariia Novikova · Answer

Hi,Could you please share the Library with us, so we can reproduce it and investigate?Thank you,Mariia

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