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chinmayi.reddy
Participant
October 1, 2020
Question

Adobe XD crashes while opening any file

  • October 1, 2020
  • 1 reply
  • 323 views

Hi all,

 

Since yesterday, XD keeps crashing as soon as I try to open any file.

Have attched an image below.

And sometimes while working, for no reason XD crashes and I tend to lose all my work done when the files are not saved on cloud, its frustrating a lot.

Currently using 33.1.12 version.

Im using -

  • Windows 10 pro system
  • Intel i7-4510U
  • 16GB RAM
  • 64bit OS
  • Intel(R) HD Graphics 4400

Have tried out all the solutions found here - https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

Have unisalled XD and reinstalled back.

But still I'm facing the issue. It's bugging me a lot. 

Please help me out with this issue.

 

Thanks.

 

 

This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
October 1, 2020

Hi Chinmayi,

 

We're so sorry to hear about the trouble. We can surely investigate this for you, for that please collect and share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

    C
    chinmayi.reddyAuthor
    Participant
    October 3, 2020

    Hi @Rishabh_Tiwari,

     

    Uploading file to Adobe LogCollector Portal was successful.

     

    Waiting for the further updates.

    Please help me get this resolved as soon as possible, all my work in pending because of this reason.

    If not I'll have to switch to sketch or figma, with a very bad experince with XD.

     

     

    Thanks.

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