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Participant
April 9, 2021
Question

Adobe XD crashing

  • April 9, 2021
  • 1 reply
  • 300 views

Adobe XD keeps crashing is there a fix for this? its a brand new computer with a top of the line video card and 32 gigs of ram.

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1 reply

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
April 10, 2021

Please review this links for solution

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

 

We're so sorry to hear about the trouble. Could you please uninstall XD using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

And then reinstall it from the Adobe Creative Cloud Desktop app: https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

 

If this doesn't help, once it crashed please collect the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html we'll try our best to help you with it.

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