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Participant
July 28, 2021
Question

Adobe XD Crashing

  • July 28, 2021
  • 1 reply
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1 reply

elegant_leader5EE4
Community Manager
Community Manager
July 28, 2021

Hi there,

 

Sorry to hear that XD crashed for you.

 

Can you please let us know some details and will definitely look into the issue:

 

1. Are you getting it all the time or just once 

2. If you can share video if its crashing every time or share steps with us how it crashed

3. What is Mac OS version in which XD crashed and XD version as well

4. Please share system logs : https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Please share crash dump file (.dmp) to us and will look into this (~/Library/Logs/DiagnosticReports/)

 

Thanks,

Nawneet