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Bassma Vanlue
Participant
Dec 12, 2021 2:56 PM UTC
Question

Adobe XD Crashing!!!

XD suck more than a blackwhole!! I was working for hours on wierframing and designing my website

and just lost all my work because XD is crashing and not saving my work automatically!!!!

 

I'm going back to Figma!! 

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    3 replies

    Atul_Saini
    Atul_Saini
    Legend
    Dec 13, 2021 1:57 PM UTC

    Hi Bassma,

     

    Sorry for the trouble. This shouldn't be happening. If you'd allow, we can try to assist you in recovering this file.

     

    It would be great to share the log files using this tool- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Would you mind uploading it to CC or Dropbox and sharing the link via private message? We need to track some file and asset IDs using these logs to identify the root cause and recover the file. 

     

    As XD is crashing for you, please share the OS build and version of XD so that we may assist you appropriately with the next steps. 

    Meanwhile, please collect the crash logs using this link- https://helpx.adobe.com/in/xd/kb/how-to-collect-crash-logs.html. 

    I know this could be too much to ask. However, this would help us speed up the troubleshooting. 

     

    Awaiting your response

     

    Thanks,

    Atul_Saini

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    Bassma VanlueAuthor
    Participant
    Dec 13, 2021 4:25 PM UTC
    Hello Atul

    Thank you for your reply.

    I was truly shocked when i lost all my work of 10 hours. as a designer i
    need to trust the software i'm using, I'm sure you understand that.
    I'm in the middle of a big project right now , i have no time
    troubleshooting or sending you info.

    I transferred my project back to figma , it never crashed on me .

    Thank you.

    Bassma.
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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Dec 21, 2021 11:11 AM UTC

    We apologize for the frustration. We will make sure to share your feedback with the team for making improvements in the future.

     

    Thanks,

    Harshika

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