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Anonymous
May 16, 2022
Answered

Adobe XD crashing Mac

  • May 16, 2022
  • 1 reply
  • 710 views

Every couple of hours I get the spinning beachball and XD locks up then quits. Any unsaved changes are lost.

macOS X Monterey 12.3.1

Adobe XD 50.0.12.14 x64

Doc saved to Adobe Cloud

    This topic has been closed for replies.
    Correct answer rachel25141376eupk

    As a workaround for this issue, follow the steps mentioned below:

    -Uninstall Adobe XD.

    -Open Finder, and navigate to /Applications/Adobe XD.

    -Right-click the Adobe XD application or Adobe XD.app and choose Move to trash.
    -Reinstall Adobe XD from Creative Cloud Desktop.

     

    Regards,

    Rachel Gomez

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    May 17, 2022

    Hi @9294363 ,

     

    We're so sorry to hear about the trouble. If it's crashing while working on multiple files, please try clean install by uninstalling the Creative Cloud Desktop app & XD app using the Adobe Cleaner Tool and then re-install the CC desktop app and XD and let us know if it still crashes.

     

    Regards

    Rishabh

    R
    rachel25141376eupkCorrect answer
    Inspiring
    July 11, 2022

    As a workaround for this issue, follow the steps mentioned below:

    -Uninstall Adobe XD.

    -Open Finder, and navigate to /Applications/Adobe XD.

    -Right-click the Adobe XD application or Adobe XD.app and choose Move to trash.
    -Reinstall Adobe XD from Creative Cloud Desktop.

     

    Regards,

    Rachel Gomez

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