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default3ph7lkk2ewwy
Participant
March 12, 2021
Answered

Adobe XD crashing on launch on Mac Os Big Sur ?

  • March 12, 2021
  • 1 reply
  • 889 views

Hi, 

 

I own a Macbook Pro 15", mid 2015.

I am currently on Mac Os Big Sur 11.2.3.

 

I can not open Adobe XD. 

I have installed the 3 different versions, and none of them open.

It says it can not open.

 

The others Adobe softwares seems to work.

Can you help me ? Does it mean that adobe XD does not work on the actual Mac OS version..? 

 

Thanks 

 

{Renamed By MOD}

 

This topic has been closed for replies.
Correct answer Rishabh_Tiwari

Hi there,

 

We're so sorry to hear about the trouble. Could you please uninstall the app using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

Once it's uninstalled, please re-install and let us know if that works or if you need any further assistance.

 

Regards

Rishabh

1 reply

Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
March 18, 2021

Hi there,

 

We're so sorry to hear about the trouble. Could you please uninstall the app using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

Once it's uninstalled, please re-install and let us know if that works or if you need any further assistance.

 

Regards

Rishabh

    S
    Shantikumar0101
    Participant
    April 28, 2021

    Perfectly working me for me. 
    But I owned MacBook Pro (13-inch, 2019) with macOS Big Sur v11.2.3.

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