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CRiosRST
Inspiring
Nov 16, 2020 4:17 PM UTC
Question

Adobe xD crashing on load and file open

I Can launch xD and create a new project but I'm unable to open any of my existing projects. It causes the entire application to just close. Need help ASAP!

 

Windows 10

 

No issues on Friday. Monday can't do any work...

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5 replies

CRiosRSTAuthor
Inspiring
Nov 16, 2020 4:52 PM UTC

Updated didn't work but uninstalling and reinstalling seems to have fixed whatever the issue was. Have had a project up and have been working on it for 3 minutes. Will update if it crashes again.

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Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
Nov 16, 2020 5:19 PM UTC

Suggestions

Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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CRiosRSTAuthor
Inspiring
Nov 16, 2020 4:37 PM UTC

Trying to uninstall xD and reinstall. Will report back.

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CRiosRSTAuthor
Inspiring
Nov 16, 2020 4:30 PM UTC

After the update the files appear to be loading, but within 15 seconds are so the application closes.

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CRiosRSTAuthor
Inspiring
Nov 16, 2020 4:22 PM UTC

Saw there is an update available. Updating now. Will report back.

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