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envereren
Participant
Jun 27, 2020 8:32 PM UTC
Question

Adobe XD crashing on Mac High Sierra while launching.

I've got macbook pro mid 2013.

 

When new version of adobe XD updated on my mac, it start to crash when I try to launch it.

 

I already tried to reinstall, disconnect to internet and open again. But adobe xd just bounce on doc.

 

I wonder if there is a solution without upgrade my macOS version.

 

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Jun 30, 2020 6:32 PM UTC

Hi there,

 

Sorry to hear you are facing crash issues with XD on your mac system. Would you mind doing a fresh uninstall and reinstall of XD using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and share results with us?

 

We will try our best to help.

 

Thanks,

Harshika

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