Adobe XD Crashing on opening or creating projects

Question

Hi there,

I have tryed pretty much everything - upgrading to the latest version, completely removing the application including all traces of replated folders, system restart and clean install after, and I'm still unable to open or create a single project. When I try to either open or create project it takes a few moments and when it's almost ready to show the application UI it crashes without any error message. When I start the application again it gives me an option to send crash report which I've done countless times.

Thanks!

Rishabh_Tiwari · Answer

Hi there,

We're so sorry to hear about the trouble. Please share a few more details like:

The version of XD.
Have you installed the latest updates for Windows OS? As in some of the cases installing the latest OS updates has resolved the issue.
If this doesn't help, please collect and share system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Please enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html and once the application crashes, please collect crash logs from this location %localAppdata%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps and share it with us by adding both the logs to a shared location like Google Drive or DropBox and then you can DM me the link by clicking on my name.

Note: While sending DM, please add this discussion link in the subject.

Regards

Rishabh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded