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Zach Bruce
Zach Bruce
Participating Frequently
October 31, 2019
Question

Adobe XD crashing on wake from sleep - Macbook Pro MacOS 10.15 Catalina

  • October 31, 2019
  • 2 replies
  • 1543 views

Strange problem that I can't seem to find anyone else online having similair issues with. Here's what happens to reproduce:

 

1. Leaving Adobe XD Projects open

2. Sleep my computer (either via MacOS menu or closing the lid)

3. Wait overnight or longer than 1hr or so (can't nail down exactly how long, seems to be any exteded period of time)

4. Open / wake computer and instantly met with Adobe XD Send Crash Report panel. No other apps have crashed.

 

I do have an older MBP model (Mid-2015) so it could be a hardware issue... just wondering if there's any steps I can take to examine the problem better.

 

In the meantime I'm experimenting with turning off Power Nap in power settings and seeing if this resolves.

 

Thankfully backups are saved I'm able to reopen and continue my progress on files where I left off.

    This topic has been closed for replies.

    2 replies

    Zach Bruce
    Zach BruceAuthor
    Participating Frequently
    March 4, 2020

    I got a brand new Macbook Pro 16" and the same exact problem has been still happening. Reaching out to customer service as directed above is just leading to having me wait with no response. 

    MacOS error log: https://www.dropbox.com/s/p38upp76m5t2cwc/xdcrash-3.txt?dl=0 

    AdobeLogs_20200304_175552_465-mac.zip

     

    Zach Bruce
    Zach BruceAuthor
    Participating Frequently
    October 31, 2019

    It happened again after about an hour asleep... with Power Nap turned off. I was able to grab the official MacOS crash log.  Maybe this will help identify whats going on?

     

    https://www.dropbox.com/s/dnz42mhjqso5ib5/xdcrash.txt?dl=0 

     

     

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    November 1, 2019

    Hi there,

     

    We are sorry to hear you are facing trouble using Adobe XD and thank you for sharing the log files. Would you mind sharing the XD version of your machine along with the Adobe ID, phone number and location with me over a private message? So that we can escalate the same to the team.

     

    Please see the instructions to send a private messsae in the attached image

     

    Hope it helps.

     

    Thanks,

    Harshika

    Zach Bruce
    Zach BruceAuthor
    Participating Frequently
    November 4, 2019

    Harshika,

    Thanks I sent you a DM!

     

    -Z

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