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Bewitched_Skyline0D45
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November 21, 2019
Question

Adobe XD crashing post November 2019 update

  • November 21, 2019
  • 1 reply
  • 298 views

I've been facing crashing issue in XD for past 2 months now but it has increased manifolds post November update. In a typical workday of 8 hrs, I face this issue more than 4-5 times where all XD files would automatically shut down without any error notice. Apart from that, I'm facing issues while working with commands that involves typing. Eg. If a select a text and type 'medium' in text property in right pane, it won't change text like before. However, it works fine if I select 'medium' weight from drop down menu. 

All my XD files are stored on Google Drive and component library file is stored on Adobe cloud. I've noticed that crashing issue occurs mostly when the file stored in Adobe cloud is open. But the keyboard glitch is permanent. Please help me out here.

OS: Windows 10 Pro (x64) [version 1809]

XD version: 24.3.22.2
Region: India

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    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    November 23, 2019

    Hi Vaibhav, 

     

    We are sorry to hear you are facing crash issues with Adobe XD. We would request you to please generate the log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to a shared location such as Creative Cloud app and share the url with me over a private message. We would also like to know if it's happening with all the files or with a specific file.

     

    Please send the url of the forum post for reference. Let us know if you face any trouble doing so.

     

    Thanks,

    Harshika

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