Skip to main content
M
Marchano5FD9
Participant
August 5, 2021
Question

Adobe XD Crashing when starting / opening project

  • August 5, 2021
  • 1 reply
  • 412 views

Just like the title says: Adobe XD is Crashing when starting / opening project since the latest update i think.

      This topic has been closed for replies.

      1 reply

      M
      Community Manager
      Muklesur RahamanCommunity Manager
      Community Manager
      August 5, 2021

      Hi There,

      Thanks for reaching out and sorry to hear that you're having trouble in using XD. I'd request if you can share a few more details like:
      1.The version of XD.
      2.The version of Mac or Win which you are using.
      3. If it is happening with a specific file or multiple files, will it be possible for you to share the file with us?

      We're here to help, just need more information.

       

      Thanks,

      Muklesur Rahaman

        M
        Marchano5FD9Author
        Participant
        August 5, 2021

        Hello there,

         

        Thank you for your quick reply. Here is some of the information i gathered:

         

        Version of Adobe XD:
        Version: 42.1.22.4 x64 (Starter), Creative Cloud Sync 4.16.0.22

         

        Version of my Mac:
        macOS Big Sur
        Version 11.4
        MacBook Pro (13-inch, 2019)

         

        It happens with everything i open. All files and also new projects. I will send a screen recording video with this post so you can see what i mean:

        *When you see me clicking on the empty XD screen, my cursor was showing the "loading" cursor. Its nog visible on the screen recording.

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        August 5, 2021

        Thanks for sharing the details. Please uninstall XD using the Adobe Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and once uninstalled, please re-install XD and check if it works or not. If it still doesn't work, please collect and share system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices