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olegp69197410
Participant
January 30, 2019
Question

Adobe XD crushed after launches. Help.

  • January 30, 2019
  • 1 reply
  • 399 views

Today I installed updates for Adobe XD. After these actions the program has stopped running. Crushed without error after launches. I read the entire forum. I tried all the ways to solve this problem. But I did not succeed. Help please.

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    1 reply

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    olegp69197410Author
    Participant
    January 30, 2019

    Adobe XD shows white screen after launch and crashes on Windows  not help me (

    N
    Adobe Employee
    niharikajha
    Adobe Employee
    January 30, 2019

    Hi,

    Thanks for reaching out. Request you to please share the following from your machine so that we can debug better-

    1.Run the log collector tool from the link below and share it with us-

    How to use the Creative Cloud Log Collector tool

    2. crash dump location-

    C:\Users\<user name>\AppData\Local\CrashDumps\

    However, crash dumps are not logged on Windows by default! You must follow these steps to enable:

    1. Follow this article to enable crash dumps: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html Use "Full dump" for the DumpType, not Mini.
    2. Then reproduce the crash again
    3. After XD crashes, go to the CrashDumps folder (see full path above) and locate the file with the correct timestamp.

    Regards,

    Niharika Jha

    Adobe XD

    O
    olegp69197410Author
    Participant
    January 31, 2019

    Yesterday, I reinstalled windows. It helped me. The program has started. Thank.

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