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maxOBX
Participant
Sep 18, 2020 3:47 PM UTC
Answered

Adobe Xd design/prototype links are currently down

Design review/Exported links are currently down for us. Refreshing the page and clearing cache don't work, obviously. Looks like something do to with the Xd servers or the cloud having problems.

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      Rishabh_Tiwari
      Rishabh_TiwariCorrect answer
      Legend
      Sep 18, 2020 5:39 PM UTC

      Hi there,

       

      We're so sorry to hear about the trouble. There was an outage reported and it seems to be resolved, so please refresh the page and check if you are able to preview the prototype or if you need any further assistance.

       

      Regards

      Rishabh

      View reply

      29 replies

      franciscoc4483392
      franciscoc4483392
      Participant
      Jun 8, 2021 10:24 AM UTC

      Same here

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        sofiao95297805
        sofiao95297805
        Participant
        Jun 8, 2021 10:28 AM UTC

        same problem for me too !

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        RoelB82B
        Participant
        Jun 8, 2021 10:23 AM UTC

        The same problem is unfortunately applying to me at the moment.

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          MarinaGk
          Participant
          Jun 8, 2021 10:15 AM UTC

          Is this happening again? Currently any Adobe Xd i've shared is down!
          Also i'm able to create new XD link but got the same message every time!

          Translate
            Caglar Akceken
            Caglar Akceken
            Participant
            Jun 8, 2021 10:16 AM UTC

            I've same problem again.

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              Rishabh_Tiwari
              Rishabh_TiwariCorrect answer
              Legend
              Sep 18, 2020 5:39 PM UTC

              Hi there,

               

              We're so sorry to hear about the trouble. There was an outage reported and it seems to be resolved, so please refresh the page and check if you are able to preview the prototype or if you need any further assistance.

               

              Regards

              Rishabh

              Translate
              Po5FAA
              Participant
              Sep 18, 2020 4:35 PM UTC

              It is frastruting that the link was not function for over 20-30 minutes suddenly about 1 hour ago.

              It is OK now... Just wanna share this incident...

               

              Translate
              Rishabh_Tiwari
              Rishabh_Tiwari
              Legend
              Sep 18, 2020 6:47 PM UTC

              Hi there,

               

              Sorry to hear about the trouble. There was an outage reported and it seems to be resolved, so please refresh the page and check if you are able to preview the prototype or if you need any further assistance.

               

              Regards

              Rishabh

              Translate
              maxOBXAuthor
              Participant
              Sep 18, 2020 4:15 PM UTC

              As of now, the links are up again, refresh your pages and the links should be working again. It may depend on region so keep that in mind.

              Translate
                DuckyFresh
                Participant
                Sep 18, 2020 4:12 PM UTC

                Perfect timing for my design review in 20 min.... 😞

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                mykalb
                mykalb
                Participant
                Sep 18, 2020 4:01 PM UTC

                Same issue. Appears to be happening globally or at least in US and India for sure.

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                Anony88888
                Participant
                Sep 18, 2020 4:02 PM UTC

                Globally

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                  mstubbings
                  Participant
                  Sep 18, 2020 4:00 PM UTC

                  This seems to be happening to a lot of people right now, seems like an issue on the Adobe back end.

                  Translate
                    Ares Hovhannesyan
                    Community Expert
                    Ares HovhannesyanCommunity Expert
                    Community Expert
                    Sep 18, 2020 4:49 PM UTC

                    There is some temporary issue with CC. Sorry for inconvenience

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                    meeyat35289680
                    Participant
                    Sep 18, 2020 3:57 PM UTC

                    All shared links worked fine a few mins ago now... Then they are suddenly not working! My teams aren't able to view them either. 

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                      Ares Hovhannesyan
                      Community Expert
                      Ares HovhannesyanCommunity Expert
                      Community Expert
                      Sep 18, 2020 4:45 PM UTC

                      There is temporary issues with CoreSync. I have similar "disconnection" during today 

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