Adobe XD did not open after installation.

Question

Hi, can you please help me with adobe XD. I have already done almost everything says in an adobe forum regarding the crash issue that happens when opening adobe XD.  I already uninstall and install Adobe XD, restart the machine.  I've done this already https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html but still my adobe XD is not working.  Hope you can help me with this problem. Thanks.

Harshika Verma · Accepted Answer

Hi there,

I apologize for the delay in response. We would request you to please try a clean boot of your windows machine as mentioned here: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

For immediate assistance, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the realtime assistance.

Let us know if that helps.

Thanks,

Harshika

Sjaani · Answer

Do you have XD as well as your OS both on the latest versions?

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