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A
Andersjpg
Participant
July 29, 2021
Answered

Adobe xd - disconnect

  • July 29, 2021
  • 1 reply
  • 1013 views

When i am home on my network / pc,

i am dealing with this issue all the time: 
whole program then slowly after just freezes.
When at my work station (at work) no problems at all.
ive uninstalled XD and installed again, no plugins, same problem.

i have checked windows firewall if something was up there, but xd is allowed there.
unsure what to try then.

This topic has been closed for replies.
Correct answer Chethan Girish

Hi There,

 

Thanks for replying back with the requested details.we have a bug logged for the issue, the team is working on it and a fix is underway. You should be able to see this issue resolved in the upcoming releases.please download the latest version of XD and enjoy the new features.

Also I see your creative cloud sync version is 4.14.0.17 can you try updating your creative cloud by clicking on help and check for updates , once your creative cloud desktop is upto date please try the steps shared below as a workaround for your Issue.

  1. Sign out of XD and CC Desktop app.
  2. Close CoreSync,CCXprocess,CClibrary, and All Adobe-related processes from the Task Manager.
  3. Reboot your computer.
  4. Sign back in on the CC Desktop app and launch XD from there.
  5. Updating XD to 42.1.22

 

please feel free to update this discussion in case you need further assistance and we will be happy to help.

 

Thanks,

Chethan

1 reply

C
Community Manager
Chethan GirishCommunity Manager
Community Manager
July 29, 2021

Hi there,

 

Thanks for reaching out and sorry to hear you are having trouble using XD. Please try the suggestions mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and if that doesn't help. We would request you to please share a few more details like-

 

  • What is the OS and XD version of your machine?
  • Is it happening with a specific file or all the files?
  • are you able to see the file at assets.adobe.com?

 

please feel free to update this discussion in case you need further assistance and we will be happy to help.

 

 

Thanks,

Chethan

A
AndersjpgAuthor
Participant
July 29, 2021

Hi  Chethan

thank you for getting back to me so quickly.

i tried to try a few of those options.

sadly its the same.

  • What is the OS and XD version of your machine?
    • Adobe XD Version: 42.0.22.11
      Creative cloud sync: 4.14.0.17
    • Windows 10 - 20H2
  • Is it happening with a specific file or all the files?
    • All files that are on creative cloud
  • are you able to see the file at assets.adobe.com?
    • Yes everything is fine there

 

C
Community Manager
Chethan GirishCommunity ManagerCorrect answer
Community Manager
August 3, 2021

Hi There,

 

Thanks for replying back with the requested details.we have a bug logged for the issue, the team is working on it and a fix is underway. You should be able to see this issue resolved in the upcoming releases.please download the latest version of XD and enjoy the new features.

Also I see your creative cloud sync version is 4.14.0.17 can you try updating your creative cloud by clicking on help and check for updates , once your creative cloud desktop is upto date please try the steps shared below as a workaround for your Issue.

  1. Sign out of XD and CC Desktop app.
  2. Close CoreSync,CCXprocess,CClibrary, and All Adobe-related processes from the Task Manager.
  3. Reboot your computer.
  4. Sign back in on the CC Desktop app and launch XD from there.
  5. Updating XD to 42.1.22

 

please feel free to update this discussion in case you need further assistance and we will be happy to help.

 

Thanks,

Chethan

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